Assembly AI — Terms of Service (B2B)

Effective Date: July 1, 2026

These Terms of Service (“Terms”) govern access to and use of the Assembly AI website, application, APIs, and related services (collectively, the “Services”) provided by Assembly Networks, LLC, a Colorado limited liability company (“Company,” “we,” “us,” or “our”). By creating an account, clicking “I agree,” signing an order form, or using the Services, you agree to these Terms on behalf of yourself and the business or organization you represent (“Customer,” “you,” or “your”). If you do not agree, do not use the Services.

Website: www.assemblyai.net

1) Authority; Eligibility

You represent and warrant that: (a) you are at least 18 years old; (b) you are using the Services for business purposes; and (c) you have the legal authority to bind Customer to these Terms. The Services are not directed to children or minors.

2) Changes to the Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (e.g., via the Services or email). Continued use of the Services after the effective date of an update constitutes acceptance of the updated Terms.

3) Definitions

“Customer Content” means any data, content, files, text, prompts, audio, video, documents, or other materials submitted to the Services by or on behalf of Customer (including outputs generated from Customer inputs).

“Confidential Information” means non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure, including Customer Content and information about business operations, products, technology, and security practices.

“Order Form” means an order form, online checkout, statement of work, or other purchasing document referencing these Terms.

4) Accounts; Security; Admin Responsibilities

4.1 Account Registration. You must provide accurate account information and keep it updated.

4.2 Security. You are responsible for maintaining the confidentiality of login credentials and for all activities under your account(s). You will promptly notify us at info@assemblynetworks.net of any suspected unauthorized access.

4.3 Admins. If Customer designates administrators, those admins may manage users, permissions, and settings. Customer is responsible for admin actions and user access controls.

5) License; Ownership; Restrictions

5.1 License to Use.Subject to these Terms and payment of applicable fees, we grant Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Services during the applicable subscription term for Customer’s internal business purposes.

5.2 Company IP. We retain all rights, title, and interest in and to the Services, including all related software, technology, documentation, and intellectual property. No rights are granted except as expressly stated.

5.3 Restrictions. Customer will not (and will not permit any third party to):

• (a) reverse engineer, decompile, or attempt to discover source code or underlying components of the Services;
• (b) scrape, crawl, harvest, or extract data from the Services except as expressly permitted in writing;
• (c) use the Services to develop or improve a competing product or service, or for competitive benchmarking intended for publication without our written consent;
• (d) bypass rate limits, access controls, or security protections;
• (e) introduce malware or attempt unauthorized access;
• (f) use the Services in violation of applicable law, including export/sanctions laws; or
• (g) use the Services to infringe or misappropriate intellectual property or other rights.

6) Customer Content; Responsibilities

6.1 Ownership. As between the parties, Customer retains ownership of Customer Content.

6.2 Permission to Process. Customer grants Company a worldwide, non-exclusive license to host, store, reproduce, transmit, and otherwise process Customer Content solely to: (a) provide, maintain, support, and secure the Services; (b) comply with applicable law; (c) enforce these Terms; and (d) improve the Services only in aggregated and/or de-identified form, and not in a manner that identifies Customer or any individual, builds profiles about Customer, or discloses Customer Content to any third party except as permitted under these Terms.

6.3 Customer Responsibilities. Customer is solely responsible for: (a) Customer Content, including its accuracy, quality, legality, and how it was obtained; (b) ensuring it has all rights, permissions, and lawful basis to submit Customer Content to the Services; and (c) implementing appropriate internal policies for handling sensitive information.

6.4 No Regulated Data.Customer agrees not to submit regulated data unless the parties sign a separate written agreement covering such data (e.g., HIPAA/BAA). Without limiting the foregoing, do not submit protected health information, children’s data, or similarly regulated content.

6.5 Prohibited Content. Customer will not submit content that is unlawful, harmful, infringing, deceptive, or that violates third-party rights.

7) Confidentiality; Non-Disclosure

7.1 Obligations.Each party (the “Receiving Party”) will: (a) use the other party’s Confidential Information only to perform under these Terms; (b) protect Confidential Information using at least reasonable care and no less than the care it uses to protect its own confidential information of similar sensitivity; and (c) not disclose Confidential Information to any third party except as permitted below.

7.2 Permitted Disclosures. The Receiving Party may disclose Confidential Information to its employees, contractors, and professional advisors who have a need to know and are bound by confidentiality obligations at least as protective as these Terms. Company may also disclose Customer Confidential Information to subprocessors and service providers (including hosting, analytics, and payment providers) solely to provide the Services, subject to confidentiality and security obligations.

7.3 Exceptions.Confidential Information does not include information that the Receiving Party can demonstrate: (a) is or becomes publicly available through no breach of these Terms; (b) was known to the Receiving Party without restriction before receipt; (c) is independently developed without use of the disclosing party’s Confidential Information; or (d) is rightfully received from a third party without breach of any obligation.

7.4 Compelled Disclosure. If the Receiving Party is required by law to disclose Confidential Information, it will (to the extent legally permitted) provide prompt notice to the disclosing party and reasonably cooperate to seek protective treatment.

7.5 Injunctive Relief. Unauthorized disclosure or misuse of Confidential Information may cause irreparable harm. The harmed party may seek injunctive relief in addition to other remedies.

8) Privacy; Data Handling; Security

Our Privacy Policy at www.assemblyai.net/privacy describes how we collect and use personal information. Customer acknowledges that we may process Customer Content and account data as described in these Terms and the Privacy Policy.

Retention/Deletion.We retain Customer Content for as long as Customer’s account is active and in good standing. After account closure or termination, we will delete or de-identify Customer Content within thirty (30) days, except to the extent: (a) Customer requests extended retention (up to ninety (90) days) to support export or transition; (b) retention is required to comply with applicable law; or (c) retention is reasonably necessary to resolve disputes or enforce these Terms. Customer Content stored in system backups may persist for a limited period and will be deleted on a rolling basis within sixty (60) days after deletion.

We may retain limited account information and transactional records (e.g., invoices, payment status, audit/security logs) for accounting, tax, compliance, and security purposes, and as otherwise required or permitted by law.

Security. We maintain reasonable administrative, technical, and physical safeguards designed to protect Customer Content. However, no system can be guaranteed 100% secure, and Customer is responsible for appropriate internal access controls, credential hygiene, and policies governing submission of sensitive information.

8A) Data Roles; Processing; Subprocessors

8A.1 Customer as Controller. Customer determines the purposes and means of processing Customer Content submitted to the Services. As between the parties, Customer is responsible for obtaining all rights, permissions, and lawful bases required to submit Customer Content (including any personal information) to the Services and to instruct Company to process that content.

8A.2 Company as Service Provider/Processor. Company processes Customer Content only: (a) as necessary to provide, maintain, secure, and support the Services; (b) as instructed by Customer through its configuration and use of the Services; (c) to comply with applicable law; and (d) to enforce these Terms. Company does not sell Customer Content.

8A.3 Subprocessors. Customer authorizes Company to use subprocessors (including hosting, analytics, and payment providers) to process Customer Content solely for the purposes described in these Terms. Company will require subprocessors to maintain confidentiality and security obligations that are commercially reasonable and appropriate for the Services.

8A.4 Security Incident Notice.If Company becomes aware of a confirmed unauthorized access to Customer Content in Company’s systems (“Security Incident”), Company will provide notice to Customer without undue delay and will take commercially reasonable steps to contain, investigate, and remediate the Security Incident. Customer is responsible for determining its own notification obligations to end users, regulators, or other third parties.

9) Third-Party Services and Integrations

The Services may integrate with or depend on third-party services (including analytics, payments, and hosting). Third-party services are not controlled by Company, and their terms and privacy practices may apply. Payment processing is provided by Stripe. You authorize us and Stripe to charge your payment method for applicable fees in accordance with your selected plan(s) and any Order Form.

10) Fees; Taxes; No Refunds

10.1 Fees. Some features require payment as described in an Order Form or on our pricing page at www.assemblyai.net/pricing.

10.2 No Refunds. All fees are non-refundable unless required by applicable law or expressly stated in a signed Order Form.

10.3 Taxes.Fees exclude taxes, and Customer is responsible for all applicable taxes except taxes on Company’s net income.

10.4 Late Payments. We may suspend access for overdue amounts and charge reasonable interest or late fees as permitted by law.

11) Suspension; Acceptable Use

We may suspend or limit access to the Services if we reasonably believe: (a) Customer’s use poses a security risk; (b) Customer violates these Terms or the Acceptable Use Policy; (c) required by law; or (d) Customer fails to pay fees when due. We will use commercially reasonable efforts to provide notice and restore access when the issue is resolved.

12) Service Changes; Beta Features

We may modify or discontinue parts of the Services. If we offer beta, preview, or experimental features, they are provided “as is” and may be changed or discontinued at any time.

13) Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Company does not warrant that the Services will be uninterrupted, error-free, or that outputs will be accurate or suitable for any specific purpose. Customer is solely responsible for verifying outputs and for all business decisions made in reliance on the Services.

13A) AI-Generated Outputs

The Services use artificial intelligence to generate content, analysis, messaging, and strategic recommendations. AI-generated outputs are provided for informational and planning purposes only and do not constitute professional advice of any kind, including legal, financial, marketing, or business strategy advice. Customer is solely responsible for reviewing, validating, and making all business decisions based on outputs. Company makes no warranty that outputs will be accurate, complete, or suitable for any specific purpose.

14) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

14.1 No Consequential Damages. IN NO EVENT WILL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS INTERRUPTION, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

14.2 Liability Cap.COMPANY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) $500 OR ONE MONTH OF FEES PAID BY CUSTOMER TO COMPANY FOR THE SERVICES, WHICHEVER IS GREATER, OR (B) THE AMOUNTS PAID BY CUSTOMER TO COMPANY FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

14.3 Basis of Bargain. The limitations in this Section are a fundamental basis of the bargain between the parties.

15) Indemnification

Customer will defend, indemnify, and hold harmless Company and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Customer Content; (b) Customer’s use of the Services; (c) Customer’s breach of these Terms; or (d) Customer’s violation of law or third-party rights.

Company will: (i) promptly notify Customer of the claim (failure to notify does not relieve Customer except to the extent materially prejudiced); (ii) allow Customer to control the defense and settlement (no settlement admitting fault or imposing obligations on Company without Company’s consent); and (iii) provide reasonable cooperation at Customer’s expense.

16) Term; Termination

16.1 Term. These Terms begin when you first accept them and continue until terminated. Subscription terms (if any) are as stated in an Order Form.

16.2 Termination by Customer. Customer may stop using the Services at any time. If you have a paid subscription, termination does not entitle you to any refund.

16.3 Termination/Suspension by Company. We may suspend or terminate access immediately if Customer breaches these Terms, fails to pay fees, or if required by law.

16.4 Effect of Termination. Upon termination, your right to use the Services stops. Customer Content handling after termination is described in Section 8.

17) Dispute Resolution; Arbitration; Governing Law

17.1 Governing Law. These Terms are governed by the laws of the State of Colorado, excluding its conflict of laws rules.

17.2 Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by a nationally recognized arbitration provider mutually agreed by the parties. If the parties cannot agree on a provider within thirty (30) days after a written demand for arbitration, the arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Denver County, Colorado, and will be conducted in English by one arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

17.3 Injunctive Relief / IP & Confidentiality. Either party may seek temporary or injunctive relief in court to protect its Confidential Information or intellectual property rights.

17.4 Class Action Waiver (B2B). Disputes will be brought only on an individual basis, and not as a plaintiff or class member in any purported class or representative proceeding, to the maximum extent permitted by law.

18) IP Complaints

If you believe content in the Services infringes intellectual property rights, contact info@assemblynetworks.net with: (a) identification of the work; (b) the allegedly infringing material; (c) your contact information; and (d) a statement you have a good-faith belief the use is unauthorized.

19) Export Compliance; Sanctions

Customer will comply with all applicable export control and economic sanctions laws and will not use the Services in or for the benefit of any restricted country, entity, or person where prohibited.

20) Miscellaneous

20.1 Assignment. Customer may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

20.2 Severability. If any provision is unenforceable, the remaining provisions remain in effect.

20.3 Waiver. Failure to enforce a provision is not a waiver.

20.4 Entire Agreement; Order of Precedence. These Terms (and any Order Form) are the entire agreement regarding the Services. If there is a conflict, an Order Form controls for the subject matter it covers, then these Terms.

20.5 Contact. Assembly Networks, LLC — 2443 S. University Blvd, Suite 281, Denver, CO 80210. Email: info@assemblynetworks.net.

Appendix 1 — Acceptable Use Policy (AUP)

This Acceptable Use Policy (“AUP”) applies to all use of the Services. Capitalized terms not defined here have the meanings in the Terms.

1) General Rules

Customer will not, and will not permit any user or third party to, use the Services to:

• violate any applicable law or regulation;
• engage in fraudulent, deceptive, or misleading activity;
• infringe, misappropriate, or violate any intellectual property, privacy, publicity, or other rights;
• send, store, or transmit malware, worms, ransomware, or any code intended to damage or disrupt systems;
• interfere with or disrupt the integrity or performance of the Services or third-party systems.

2) Security and Abuse

Customer will not:

• attempt to probe, scan, or test the vulnerability of the Services or related systems without Company’s prior written permission;
• bypass, disable, or otherwise interfere with authentication, access controls, rate limits, or security features;
• use automated means (including bots, scrapers, or spiders) to access the Services except as expressly permitted by Company;
• attempt to access accounts, data, or systems not belonging to Customer.

3) Prohibited Data Types

Unless the parties sign a separate written agreement specifically permitting such data, Customer will not submit:

• protected health information (PHI) or other health data regulated under HIPAA;
• children’s personal information (including data subject to COPPA or similar laws);
• payment card data subject to PCI DSS (except as handled directly by Stripe or another payment processor);
• government-issued identifiers (e.g., SSNs, driver’s license numbers) except where strictly necessary and lawfully obtained;
• any other data subject to heightened legal obligations that the Services are not expressly designed to handle.

4) High-Risk or Unlawful Content

Customer will not use the Services to create, upload, store, or transmit content that:

• is illegal, exploitative, or abusive;
• includes non-consensual intimate imagery;
• facilitates theft, stalking, harassment, or unlawful surveillance;
• promotes or facilitates violence or wrongdoing.

5) Competitive Use and Model/Output Misuse

Customer will not:

• use the Services to build or train a competing product or service;
• attempt to extract, reconstruct, or discover underlying models, algorithms, or system prompts (including “model extraction” attacks);
• use outputs as the sole basis for high-stakes decisions without human review, where such decisions could materially impact individuals’ rights or safety.

6) Enforcement

Company may investigate suspected AUP violations and may suspend or terminate access to the Services immediately if Company reasonably believes Customer’s use: (a) violates the AUP or the Terms; (b) poses a security risk; (c) could expose Company or others to liability; or (d) could disrupt the Services. Where feasible, Company will provide notice and an opportunity to cure.